Information processing policies

In accordance with the provisions of subparagraph k) of article 17 and subparagraph f) of article 18 of Statutory Law 1581 of 2012, article 13 of Decree 1377 of 2013 and article 11 of Decree 886 of 2014, is the obligation of those responsible / responsible for the processing of personal data adopt an internal manual of policies and procedures to ensure the attention of queries and complaints that their users have regarding the treatment that it gives to them.

ARTICLE ONE PURPOSE AND SCOPE OF APPLICATION: This document constitutes the information processing policies of HOTEL JAZZ APARTMENTS who, as responsible for the treatment of information and personal data , in coordination with its team of collaborators, who are in charge of the treatment of the information and personal data are committed to compliance with the law and the protection of personal data of their guests and business contacts, who will be informed of the treatment to which their personal data will be submitted, taking into account the following principles that govern the management of the information in our company.

ARTICLE TWO - PRINCIPLES OF TREATMENT: The following principles are of strict compliance for the person in charge and those in charge of the treatment of personal data in order to protect and ensure the effective protection of the collected data:

2.1. Fidelity: The data collected must be gathered by legitimate and conventional means and for no reason may be collected by fraudulent means.

2.2. Purpose: The data collected will be used only and exclusively for the purposes set out in this document, and if given a different purpose you must previously request authorization from the owner

. 2.3. Validity: Personal data will be maintained and updated as long as they are necessary for the fulfillment of its purpose, if not necessary, its registration will be canceled.

2.4. Storage: The collected data will be stored in a digital database managed by those responsible for processing information and personal data.

2.5. Compilation: Only those personal data required by law and those necessary to fulfill the stated purpose will be collected.

2.6. Information: The owner will be informed of the treatment, purpose and collection of your information at the time of supplying it and will be informed that with his signature on the registration card his authorization is granted.

2.7. Consent: Once the registration card is subscribed by the owner, it is understood that it authorizes its collection and treatment unless the exception is left.

2.8. Security and Confidentiality: The data collected will be stored in the database under strict security and confidentiality measures and may not be subject to transaction, sale or given a different purpose than indicated.

ARTICLE THREE - PURPOSE: The data and information provided will be collected in an organized information system called PIPE DRIVE and all information will be used for the following purposes: 3.1. Commercial purposes directly related to the activity of accommodation and complementary services.3.2. Loyalty plans, marketing and sales of future projects of the hotel chain.3.3. Offer of accommodation plans and complementary services.3.4. Sending news and events of the organization.3.5. The others oriented to the fulfillment of the commercial purposes and purposes of the company.

FOURTH ARTICLE - CONSENT: The hotel assumes that any action by which the owner of the information makes available their information and data will be the sample of consent and acceptance of this policy, these acts may occur: - At the time of registration in the hotel- With the completion of forms and web registrations- With the signing of operation and lease agreements- With the use or purchase of any of the products or services offered.

ARTICLE FIVE - RIGHTS OF THE INFORMATION HOLDER: The holder of the personal data has the following rights:

a) Access, know, rectify and update your personal data in front of the HOTEL, in its condition of being responsible for the treatment.
b) To receive information from the HOTEL, upon request, regarding the use that has been given to your personal data.
c) Appear before the legally constituted authorities, especially before the Superintendency of Industry and Commerce, and file complaints for infractions of the provisions of the regulations in force in the applicable regulations, after processing the request or request to the controller.
d) Modify and revoke the authorization and / or request the deletion of the data when in the treatment the principles, rights and constitutional and legal guarantees in force are not respected.
e) Have knowledge and access for free to your personal data that have been subject to treatment. Consequently, the HOTEL will guarantee the right of consultation, providing the holders, all the information contained in the individual record or that is linked to the identification of the owner.

ARTICLE SIX: UPDATE OR MODIFICATION: In the event that the owner of the information wishes, updates, modifies or removes the information stored in the database, he / she may inform it by the same means by which it was provided. This deletion implies the total or partial elimination of personal information in accordance with the request by the owner in the records, files, databases or treatments performed by the hotel. These policies apply as of their publication and will be applicable to all information. that it be provided by clients, suppliers, collaborators, relatives, and in general any person who manifests with his signature or acceptance by any means, that authorizes the processing of his personal data for the purposes herein provided.